678k Banking: Nagad, Upay and Your Account in One Place
This page covers every money operation your 678k account handles — deposits, withdrawals, account verification and transaction records. Your two configured local payment routes are Nagad as the primary deposit path and Upay as the ready alternative; both sit inside the cashier screen the moment you log in on your handset. To fund your balance, start with the Deposit section below and follow the ordered steps. If you need to move money out, the Withdrawal section lays out exactly what the cashier screen asks for, in sequence.
Before your first withdrawal clears, we ask you to confirm that the wallet sending or receiving funds belongs to you. This is not a barrier — it is the step that keeps your balance safe if anyone else ever tries to access your account. The documents we need are straightforward: a valid national ID and proof that the Nagad or Upay number you registered with is yours. Submit them through the Verification tab inside your account dashboard. We review submissions and update the status label in your account so you can see exactly where you stand without needing to contact support.
National ID
Upload a clear photo of your national identity card. The name on the ID must match the name you registered with on your 678k account exactly.
Wallet Ownership
Confirm that the Nagad or Upay number linked to your account is registered in your own name. A screenshot of the wallet's registered details is the accepted form.
Submission Path
Open the Verification tab in your account dashboard after login. Upload both documents there. The status label updates once our team has reviewed what you sent.
Status Tracking
You do not need to message support to check progress. The Verified or Pending label in your dashboard reflects the current state of your submission in real time.
LOCAL PAYMENT ROUTES
Payment Methods Available at 678k
Your cashier screen is configured for the two mobile wallets that Bangladesh players use most. Nagad is our primary deposit route — it loads quickly on a handset and the transaction reference appears in both your Nagad app and your 678k account history. Upay is the configured alternative: if your Nagad balance is low or you prefer to keep accounts separate, switch to Upay inside the same cashier panel. Both routes are available for deposits. Withdrawal availability for each method is shown at the cashier screen after login, since it can depend on your account status and the verification step described above.
Nagad
Primary deposit route. Open the cashier, select Nagad, enter the amount and complete the transfer from your Nagad app. The reference number appears in both places.
Upay
Configured alternative to Nagad. Select Upay in the cashier panel if you prefer a separate wallet for your 678k transactions. Same step sequence as Nagad.
Bank Transfer
Available for accounts where the cashier displays this option. Follow the account details shown at the time of the transaction; do not reuse old account numbers.
ADDING FUNDS
Depositing Money into Your 678k Account
Putting money into your 678k balance starts at the cashier screen, not your wallet app. Open the cashier first, pick Nagad or Upay, and the screen will show you the exact amount fields and the receiving details for that transaction. Do not initiate a transfer from your wallet before completing this step — the reference number the cashier generates is what ties your wallet payment to your account balance. Once you confirm the amount inside the cashier and then complete the matching transfer in your Nagad or Upay app, your 678k balance updates. The deposit will appear as a line item in your account transaction history with the same reference.
Step 1 — Open the Cashier
Log in to your 678k account and tap the Deposit button. The cashier screen opens showing your available local payment routes: Nagad and Upay.
Step 2 — Select Your Wallet
Choose Nagad as your primary route or Upay as the alternative. The cashier shows the receiving details and a reference number specific to this transaction.
Step 3 — Transfer in Your Wallet App
Open your Nagad or Upay app, send the exact amount shown in the cashier to the displayed details, and include the reference number in the transfer note field.
Step 4 — Confirm in Your Account
Return to your 678k account. Your balance and transaction history should reflect the deposit. If it does not appear, contact support with the wallet receipt before doing anything else.
MOVING MONEY OUT
Withdrawing Funds Back to Your Wallet
Withdrawals move your 678k account balance back to the Nagad or Upay number registered on your account. The cashier screen for withdrawals is separate from the deposit screen — look for the Withdraw option in the same cashier panel after login. Your account must be in Verified status before a withdrawal request can be submitted; if you see a prompt directing you to the verification step, complete that first. When you submit a withdrawal request, enter the exact amount you want to move out and confirm that the destination wallet number shown on screen matches your own.
Step 1 — Check Your Verification Status
Your account must show Verified status before you can submit a withdrawal. Open the Verification tab in your dashboard to confirm, or complete it if still pending.
Step 2 — Open the Withdraw Panel
From your 678k account, tap Withdraw in the cashier. Select Nagad or Upay — whichever is registered as your payout wallet — and confirm the displayed number is yours.
Step 3 — Enter the Amount
Type the amount you want to withdraw. The cashier may show a minimum amount; enter a figure at or above that. Review the details on the confirmation screen before you submit.
Step 4 — Track the Request
After submitting, find the request in your transaction history. The status label updates as it moves through the queue. Keep the reference number if you need to contact support.
TRANSACTION HISTORY
Matching Your Wallet Receipt to Your 678k Account Record
Every deposit and withdrawal creates two records: one in your Nagad or Upay app and one in your 678k account transaction history. Knowing how to read both together means you can resolve any discrepancy without guessing. The reference number that appears in the cashier at the time of the transaction is the link between them — it shows in your wallet's transaction detail and in the corresponding line in your 678k history. When you contact support about a payment, share this reference number rather than just an amount or a date, because multiple transactions can carry the same amount and it is the reference that makes each one unique.
Reference Number
The cashier generates a unique reference for every transaction. It appears in your 678k history and in your Nagad or Upay receipt. Always note it at the time of the transaction.
Status Labels
Your 678k history uses Completed, Pending and Failed labels. Completed means the balance has moved. Pending means the request is in the queue. Failed means no funds moved — check your wallet before retrying.
Account History Path
Log in, open your account menu and select Transaction History. Filter by deposit or withdrawal to narrow the list. Each line shows the date, amount, method and status alongside the reference.
Evidence to Keep
Save your wallet app receipt and your 678k history screenshot for each transaction. If a discrepancy arises, support needs both — the wallet receipt and the 678k reference — to investigate.
ACCOUNT SAFEGUARDS
How 678k Protects Your Transactions and Account
Security at the cashier level is not just about the technology behind the page — it is about the habits we ask you to keep and the controls we have built into the account flow. Every time you access your 678k account to deposit or withdraw, check that the address bar shows the correct 678k domain before entering your login details. Phishing copies of cashier pages are a real risk for mobile wallet users in Bangladesh, and the domain check is the fastest way to confirm you are in the right place.
Domain Check
Before logging in, confirm the address bar shows the official 678k domain. Do not proceed if the domain looks different or unfamiliar. Bookmark the correct address so you do not rely on search results each time.
Identity Verification Tie
Withdrawals can only go to the wallet number you verified at account setup. This means a successful login alone is not enough to redirect your funds — the verified identity layer is a separate control.
Wallet Ownership Confirmation
We match the wallet number you use for deposits against the name on your account. Sending from a wallet registered to someone else can cause your deposit to be held pending a manual review by our team.
Support Channel
If anything looks wrong with a transaction or you receive a suspicious message claiming to be from 678k, contact support through the Help link inside your logged-in account only — not through external links or numbers.
COMMON BANKING QUESTIONS
Frequently Asked Questions About 678k Banking
These questions come up most often when members are moving through the cashier for the first time or after a gap. If your question is not answered here, the support link inside your account is the fastest route to a direct answer from our team.
Can I deposit using a Nagad account that is not in my name?
No. The Nagad number you send from must match the name on your 678k account. Deposits from a wallet registered to another person are held for review and may be returned. Use your own registered Nagad account every time.
What is the minimum amount I can deposit through Upay?
The minimum deposit amount is shown in the cashier screen when you select Upay. We do not publish a fixed figure here because it can be updated. Open the cashier and check the amount field instructions before transferring.
My deposit shows as completed in Nagad but my 678k balance has not updated — what do I do?
Do not send a second payment. Open a support request inside your 678k account and attach your Nagad receipt showing the reference number. Our team will trace the transaction and update your balance once confirmed.
How long does account verification take before I can withdraw?
We do not publish a fixed review time. After you upload your documents in the Verification tab, the status label in your dashboard updates when the review is complete. Check the dashboard rather than contacting support immediately after submitting.
Can I change the wallet number that receives my withdrawals?
Yes, but not at the time of a withdrawal request. Go to your account settings and update your registered wallet number there. The change may require a verification step before your next withdrawal can be processed.
What should I do if my withdrawal status stays on Pending for a long time?
Note the withdrawal reference number from your transaction history, then contact support through the Help link inside your logged-in account. Share the reference number and the date you submitted so our team can locate the request quickly.
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